WinLion Casino Privacy Policy
At WinLion Casino, we are fully committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you access our services at winlion.com. We encourage you to read this document carefully so that you understand your rights and our responsibilities as your data controller. By using our platform, you agree to the practices described in this policy.
Who We Are
We operate WinLion Casino under an Anjouan Gaming License, providing a secure and regulated online gaming environment. Our platform serves players primarily in Canada, with localized experiences across English, French (Canadian), German, and Greek. Whether you access us via desktop, mobile, or our PWA application, the same data protection standards apply across all versions of our platform.
Information We Collect
When you register and use our WinLion services, we may collect the following categories of personal data:
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Payment information, including Interac, Visa, and Mastercard details
- Identity verification documents (passport, driver's license, or government-issued ID)
- Gaming activity, transaction history, and account preferences
- Device information, IP address, browser type, and operating system
- Communication records, including emails and live chat transcripts with our support team
We collect this information through our registration forms, account verification processes, customer support interactions, and automatically via cookies and tracking technologies when you browse our site.
How We Use Your Information
At WinLion, we use the data we collect for a number of essential purposes. Our primary goal is to deliver a safe, fair, and personalized gaming experience for every registered player. Specifically, we use your data to:
- Create and manage your casino account
- Verify your identity and age in compliance with our licensing obligations
- Process deposits and withdrawals in CAD through your chosen payment methods
- Provide and improve our customer support, available 24/7 via live chat and email at [email protected]
- Apply bonuses, promotions, and loyalty rewards correctly to your account
- Detect and prevent fraud, money laundering, and other prohibited activities
- Fulfill our responsible gaming obligations, including deposit limits and self-exclusion tools
- Send you promotional communications, where you have consented to receive them
- Comply with applicable legal and regulatory requirements
Legal Basis for Processing
Our WinLion Casino platform processes your personal data on several lawful grounds. We rely on the performance of a contract when fulfilling our obligations to you as a registered player. We process certain data based on our legitimate interests in operating a secure and compliant gaming business. Where required, we will seek your explicit consent — for example, when sending marketing communications. We also process data to comply with legal obligations under our Anjouan Gaming License and applicable laws.
Cookies and Tracking Technologies
We at WinLion use cookies and similar tracking technologies to enhance your browsing experience and improve the functionality of our platform. Cookies help us remember your preferences, keep your session active, and analyze how you interact with our site. We use the following types of cookies:
- Strictly necessary cookies: Essential for the basic operation of our website and cannot be disabled
- Performance cookies: We use these to collect anonymous data about how visitors use our platform, helping us improve usability
- Functional cookies: These allow us to remember your preferences and personalize your experience
- Marketing cookies: We may use these to deliver relevant promotions, including our welcome bonus and WinLion bonus code offers
You can manage your cookie preferences through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of our platform.
Data Sharing and Disclosure
We do not sell your personal data to third parties. However, to operate our casino WinLion effectively and legally, we may share your data with trusted partners and service providers, including:
- Payment processors (Interac, Visa, Mastercard, Apple Pay) to facilitate transactions
- Identity verification providers to fulfill our Know Your Customer (KYC) obligations
- Game software providers, including Pragmatic Play, Microgaming, Play'n GO, and other studios, for game delivery purposes
- Regulatory and law enforcement authorities when legally required to do so
- Fraud prevention and anti-money laundering agencies
- Third-party analytics and technical support providers
All third parties with whom we share data are required to maintain strict confidentiality and process your information only as instructed by us and in accordance with applicable data protection laws.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing authority and applicable law. In most cases, we retain account and transaction records for a minimum of five years following account closure. Data collected for fraud prevention and anti-money laundering purposes may be retained for longer periods where legally required.
Your Rights
As a user of our WinLion Casino platform, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct inaccurate or incomplete information
- Right to erasure: In certain circumstances, you may request that we delete your data
- Right to restriction: You can ask us to limit how we process your data in specific situations
- Right to data portability: We can provide your data in a structured, machine-readable format upon request
- Right to object: You may object to our use of your data for direct marketing purposes at any time
- Right to withdraw consent: Where we rely on consent, you can withdraw it at any time without affecting prior processing
To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days.
Security of Your Data
We at WinLion Casino take the security of your personal information very seriously. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. These measures include SSL encryption across all pages, secure payment gateways, and strict internal access controls. Our team regularly reviews and updates our security practices to ensure the highest possible standard of data protection.
Responsible Gaming and Data Use
Our WinLion platform uses your account data to support responsible gaming features. When you set deposit limits, loss limits, bet limits, or request a cooling-off period or self-exclusion, we record and enforce these settings using your account information. We may also proactively use behavioral data to identify signs of problem gambling and reach out to you with support resources when appropriate.
Minors
We do not knowingly collect data from or provide services to individuals under the age of 18. If we discover that a minor has registered an account, we will immediately close the account, void any transactions, and delete all associated personal data. We encourage parents and guardians to monitor online activity and make use of parental control tools.
International Data Transfers
Our WinLion Casino operations may involve the transfer of your personal data to countries outside your jurisdiction. In such cases, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses or equivalent mechanisms recognized under applicable data protection frameworks.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal obligations, or industry best practices. When we make significant changes, we will notify you via email or a prominent notice on our platform. Your continued use of our services following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our dedicated support team is available 24/7 through live chat at winlion.com or by email at [email protected]. We are committed to responding promptly and transparently to all privacy-related inquiries.
Content updated: August 09, 2026